Each of our stakeholders, particularly the local communities affected by a project, must be able to express their expectations and submit complaints. To this end, a grievance mechanism has been implemented by Eramet Grande Côte. Complaints can be received either:
- Orally through our field agents
- By phone at 76 552 51 05, 76 552 51 35, or 76 552 51 35
- By mail in the mailboxes available in the main villages
The grievance handling mechanism evaluates all complaints: an investigation is then initiated, followed by a dialogue to assess the next steps. Each complaint is closed after the investigation, conducted with full transparency.
Concerns and complaints may arise from real or perceived impacts resulting from the company’s activities.