{"id":51263,"date":"2025-08-19T07:47:25","date_gmt":"2025-08-19T07:47:25","guid":{"rendered":"https:\/\/grande-cote.eramet.com\/?page_id=51263"},"modified":"2025-11-25T16:26:41","modified_gmt":"2025-11-25T16:26:41","slug":"mecanisme-des-plaintes","status":"publish","type":"page","link":"https:\/\/grande-cote.eramet.com\/fr\/engagements\/dialogue\/mecanisme-des-plaintes\/","title":{"rendered":"M\u00e9canisme des plaintes"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1468.8px;margin-left: calc(-2% \/ 2 );margin-right: calc(-2% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-right:20%;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:0.98%;--awb-margin-bottom-large:30px;--awb-spacing-left-large:0.98%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:0.98%;--awb-spacing-left-medium:0.98%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:0.98%;--awb-spacing-left-small:0.98%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1 fusion-text-no-margin\" style=\"--awb-margin-bottom:0px;\"><p>Chacune de nos parties prenantes, et notamment les communaut\u00e9s locales affect\u00e9es par un projet, doit pouvoir exprimer ses attentes et \u00e9mettre des r\u00e9clamations. Pour cela, un m\u00e9canisme des plaintes est mis en place par Eramet Grande C\u00f4te. Les r\u00e9clamations peuvent \u00eatre re\u00e7ues soit :<\/p>\n<ul>\n<li><strong>oralement<\/strong> aupr\u00e8s de nos agents de terrain<\/li>\n<li><strong>par t\u00e9l\u00e9phone<\/strong> au 76 552 51 05, au 76 552 51 35 ou au 76 552 51 35<\/li>\n<li><strong>par courrier<\/strong> dans les bo\u00eetes aux lettres \u00e0 disposition dans les principaux villages<\/li>\n<\/ul>\n<p>Le m\u00e9canisme de traitement des plaintes \u00e9value tous les griefs : une enqu\u00eate est alors lanc\u00e9e puis un dialogue est mis en place pour \u00e9valuer la suite \u00e0 donner. Chaque plainte est cl\u00f4tur\u00e9e \u00e0 l\u2019issue de l\u2019instruction, r\u00e9alis\u00e9e en toute transparence.<\/p>\n<p>Les pr\u00e9occupations et les plaintes peuvent r\u00e9sulter d\u2019impacts r\u00e9els ou per\u00e7us cons\u00e9quemment aux activit\u00e9s de l\u2019entreprise.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-sizes-top:1px;--awb-border-sizes-bottom:1px;--awb-border-sizes-left:1px;--awb-border-sizes-right:1px;--awb-border-color:var(--awb-color7);--awb-border-radius-top-left:10px;--awb-border-radius-top-right:10px;--awb-border-radius-bottom-right:10px;--awb-border-radius-bottom-left:10px;--awb-overflow:hidden;--awb-padding-top:30px;--awb-padding-right:30px;--awb-padding-bottom:0px;--awb-padding-left:30px;--awb-margin-bottom:50px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-stretch fusion-flex-content-wrap\" style=\"max-width:1468.8px;margin-left: calc(-2% \/ 2 );margin-right: calc(-2% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-border-color:var(--awb-color7);--awb-border-style:solid;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.96%;--awb-margin-bottom-large:30px;--awb-spacing-left-large:1.96%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:1.96%;--awb-spacing-left-medium:1.96%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:0.98%;--awb-spacing-left-small:0.98%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\"><h3>Pour en savoir plus<\/h3>\n<ul>\n<li>D\u00e9couvrez notre vid\u00e9o \u00ab <strong>Mine Responsable<\/strong> \u00bb sur le dialogue et le m\u00e9canisme des plaintes<\/li>\n<li><a href=\"\/wp-content\/uploads\/sites\/26\/2025\/08\/GCO-Bande-dessinee-procedure-de-gestion-des-reclamation.pdf\" target=\"_blank\" rel=\"noopener\">Bande dessin\u00e9e \u2013 Proc\u00e9dure de gestion des r\u00e9clamations<\/a><\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.96%;--awb-margin-bottom-large:30px;--awb-spacing-left-large:1.96%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:1.96%;--awb-spacing-left-medium:1.96%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:0.98%;--awb-spacing-left-small:0.98%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-youtube\" style=\"--awb-max-width:1000px;--awb-max-height:563px;\"><div class=\"video-shortcode\"><lite-youtube videoid=\"J6-8gA9BKhs\" class=\"landscape\" params=\"wmode=transparent&autoplay=1&amp;rel=0&amp;hl=en&amp;cc_load_policy=1&enablejsapi=1\" title=\"Eramet - Committed to sustainable metals\" width=\"1000\" height=\"563\" data-thumbnail-size=\"auto\"><\/lite-youtube><\/div><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":50944,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-51263","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>M\u00e9canisme des plaintes - Eramet Grande C\u00f4te<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/grande-cote.eramet.com\/fr\/engagements\/dialogue\/mecanisme-des-plaintes\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"M\u00e9canisme des plaintes - 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