{"id":52052,"date":"2025-08-19T07:47:25","date_gmt":"2025-08-19T07:47:25","guid":{"rendered":"https:\/\/grande-cote.eramet.com\/?page_id=52052"},"modified":"2025-12-03T10:27:42","modified_gmt":"2025-12-03T10:27:42","slug":"complaint-mechanism","status":"publish","type":"page","link":"https:\/\/grande-cote.eramet.com\/en\/commitments\/dialogue\/complaint-mechanism\/","title":{"rendered":"Complaint mechanism"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1468.8px;margin-left: calc(-2% \/ 2 );margin-right: calc(-2% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-right:20%;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:0.98%;--awb-margin-bottom-large:30px;--awb-spacing-left-large:0.98%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:0.98%;--awb-spacing-left-medium:0.98%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:0.98%;--awb-spacing-left-small:0.98%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1 fusion-text-no-margin\" style=\"--awb-margin-bottom:0px;\"><p>Each of our stakeholders, particularly the local communities affected by a project, must be able to express their expectations and submit complaints. To this end, a grievance mechanism has been implemented by Eramet Grande C\u00f4te. Complaints can be received either:<\/p>\n<ul>\n<li><strong>Orally<\/strong> through our field agents<\/li>\n<li><strong>By phone<\/strong> at 76 552 51 05, 76 552 51 35, or 76 552 51 35<\/li>\n<li><strong>By mail<\/strong> in the mailboxes available in the main villages<\/li>\n<\/ul>\n<p>The grievance handling mechanism evaluates all complaints: an investigation is then initiated, followed by a dialogue to assess the next steps. Each complaint is closed after the investigation, conducted with full transparency.<\/p>\n<p>Concerns and complaints may arise from real or perceived impacts resulting from the company&#8217;s activities.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-sizes-top:1px;--awb-border-sizes-bottom:1px;--awb-border-sizes-left:1px;--awb-border-sizes-right:1px;--awb-border-color:var(--awb-color7);--awb-border-radius-top-left:10px;--awb-border-radius-top-right:10px;--awb-border-radius-bottom-right:10px;--awb-border-radius-bottom-left:10px;--awb-overflow:hidden;--awb-padding-top:30px;--awb-padding-right:30px;--awb-padding-bottom:0px;--awb-padding-left:30px;--awb-margin-bottom:50px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-stretch fusion-flex-content-wrap\" style=\"max-width:1468.8px;margin-left: calc(-2% \/ 2 );margin-right: calc(-2% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-border-color:var(--awb-color7);--awb-border-style:solid;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.96%;--awb-margin-bottom-large:30px;--awb-spacing-left-large:1.96%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:1.96%;--awb-spacing-left-medium:1.96%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:0.98%;--awb-spacing-left-small:0.98%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\"><h3>Learn more<\/h3>\n<ul>\n<li>Discover our video &#8220;<strong>Responsible Mining<\/strong>&#8221; about dialogue and the complaint mechanism<\/li>\n<li><a href=\"\/wp-content\/uploads\/sites\/26\/2025\/08\/GCO-Bande-dessinee-procedure-de-gestion-des-reclamation.pdf\" target=\"_blank\" rel=\"noopener\">Comic strip \u2013 Complaint management procedure<\/a><\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.96%;--awb-margin-bottom-large:30px;--awb-spacing-left-large:1.96%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:1.96%;--awb-spacing-left-medium:1.96%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:0.98%;--awb-spacing-left-small:0.98%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-youtube\" style=\"--awb-max-width:1000px;--awb-max-height:563px;\"><div class=\"video-shortcode\"><lite-youtube videoid=\"J6-8gA9BKhs\" class=\"landscape\" params=\"wmode=transparent&autoplay=1&amp;rel=0&amp;hl=en&amp;cc_load_policy=1&enablejsapi=1\" title=\"Eramet - Committed to sustainable metals\" width=\"1000\" height=\"563\" data-thumbnail-size=\"auto\"><\/lite-youtube><\/div><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":52055,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-52052","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complaint mechanism - Eramet Grande C\u00f4te<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/grande-cote.eramet.com\/en\/commitments\/dialogue\/complaint-mechanism\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaint mechanism - 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